Privacy Policy

Information We Collect

When you use our towing services, we may collect the following types of information:

• Your name, phone number, and email address
• Your vehicle information including make, model, year, and license plate number
• Your location when you request service
• Payment information when you pay for services
• Details about the service you requested and received

How We Use Your Information

We use the information we collect to:

• Provide towing and roadside assistance services
• Communicate with you about your service request
• Process payments for services rendered
• Improve our services and customer experience
• Send you service updates and important information
• Comply with legal requirements and protect our rights

Information Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information only in the following situations:

• With service providers who help us operate our business, such as payment processors
• With insurance companies when you authorize us to do so
• With law enforcement or other authorities when required by law
• To protect our rights, property, or safety, or that of others

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

How Long We Keep Your Information

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records are typically kept for several years for business and legal purposes. When information is no longer needed, we securely delete or destroy it.

Your Rights

You have the right to:

• Request access to the personal information we have about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal requirements
• Opt out of receiving promotional communications from us

To exercise these rights, please contact us at hello@newbritaintow.com or call (860) 607-9026.

Cookies and Tracking

Our website may use cookies and similar technologies to improve your experience and analyze how our site is used. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

BaseDrive New Britain Towing
15 Bronson St, New Britain, CT 06051
Phone: (860) 607-9026
Email: hello@newbritaintow.com