About BaseDrive New Britain Towing

Our Story

BaseDrive New Britain Towing was founded in 2024 with a simple mission: to provide honest, dependable towing services when people need them most. We saw too many drivers left stranded by unreliable companies that did not show up on time or charged hidden fees. We decided to do things differently. From day one, we have built our business on transparency, speed, and a genuine commitment to customer care.

Starting with just one tow truck and a dedication to excellence, we have grown into one of the most trusted names in New Britain towing services. Our team expanded to meet the demand from local drivers who appreciate our 24/7 availability and professional approach. Whether you are dealing with a breakdown, an accident, or a flat tire, we respond fast and treat every customer with respect.

Our Certifications & Recognition

Quality and safety are at the heart of what we do. All of our drivers are fully licensed and insured, meeting the strict standards set by the State of Connecticut for commercial towing operations. Our team members complete ongoing training in the latest towing techniques, safety protocols, and customer service best practices. We also maintain certifications in vehicle recovery, ensuring we can handle complex situations like accident scenes and off-road recoveries.

We are proud members of the Connecticut Towing and Recovery Association, which holds us accountable to industry-leading standards. Our commitment to excellence has earned us recognition from the local business community and countless five-star reviews from satisfied customers. When you choose BaseDrive New Britain Towing, you are choosing a company that takes its responsibilities seriously and always puts your safety first.

Our Team

Behind every tow truck is a trained professional who cares about your experience. Our drivers are not just skilled operators. They are friendly, patient, and understand that roadside emergencies can be stressful. We hire team members who share our values of honesty, reliability, and respect. Each person goes through a rigorous screening process, including background checks and hands-on training, before they join our crew.

Our dispatch team works around the clock to coordinate fast responses and keep you informed. From the moment you call to the moment your vehicle is delivered safely, we are with you every step of the way. Many of our team members live right here in New Britain and the surrounding areas, so they know the roads, the shortcuts, and the challenges that come with local towing. This local knowledge helps us serve you better and faster.

State-of-the-Art Equipment

We invest in the best equipment because your vehicle deserves the best care. Our fleet includes modern flatbed tow trucks, wheel-lift trucks, and heavy-duty rigs capable of handling everything from compact cars to large commercial vehicles. We use flatbed towing for vehicles that require extra protection, such as all-wheel-drive cars, luxury sedans, and motorcycles. This method keeps all four wheels off the ground, preventing damage during transport.

Our trucks also carry essential roadside tools like battery jump packs, tire-changing equipment, fuel cans, and lockout kits. Many roadside problems can be fixed on the spot, saving you time and money. We regularly maintain and inspect our vehicles to ensure they are always ready to respond. When you see a BaseDrive truck pull up, you know you are in capable hands.

Our Commitment to You

At BaseDrive New Britain Towing, we are more than just a towing company. We are your neighbors, your partners in an emergency, and your advocates on the road. We are committed to providing the kind of service we would want for ourselves and our families. That means showing up on time, treating your vehicle with care, and charging fair, transparent prices.

We know that breakdowns and accidents are inconvenient and sometimes scary. That is why we go out of our way to make the experience as smooth and stress-free as possible. Whether you need roadside assistance, long-distance transport, or help after a collision, you can count on us to be there. Our promise is simple: fast response, professional service, and a genuine commitment to getting you back on the road safely.